When Trust Breaks: An insider perspective on the trust-security paradox

“In the interconnected world of cybersecurity, trust isn't just a feeling – it's a foundation. Like a bridge connecting two shores, trust enables secure connections, facilitates commerce, and builds lasting relationships. But what happens when that bridge collapses?” 

Lakshmi Hanspal (Strategic Advisor and Investor at Silicon Valley CISO Investments) tells us what happens when trust is broken – and the one thing all organisations should stop doing right now. 

Broken trust creates a ripple effect 

“When trust is broken in the security context, the impact reverberates far beyond the immediate epicentre,” Lakshmi said.  “It's like a stone thrown into a pond – the initial splash might be contained, but the ripples touch every shore.” 

Organisations face the obvious, technical aftermath of a security incident and have to work quickly to contain the issue and secure their networks. But as Lakshi pointed out, they also face “the erosion of customer confidence, partner relationships and market value. The psychological impact often runs deeper than the financial losses, leading to heightened anxiety, overcompensation in security measures and decision paralysis.” 

How can organisations rebuild after a security incident? 

We asked if trust can be rebuilt after a severe impact – and Lakshmi said “Not only is it possible –  it can emerge stronger than before. I've witnessed organisations transform security incidents into powerful catalysts for positive change.” 

“The key lies in what I call the ‘Phoenix Effect’: rising from the ashes with transparency, accountability,and demonstrated learning.” 

She shared three critical steps to tap into the Phoenix Effect and rebuild trust: 

1. “They communicate with immediate and honest acknowledgement of the event.”
2. “They provide clarity on remediation steps.”
3. “They demonstrate  tangible long-term commitments to security improvements.” 

What’s the one thing organisations need to stop doing? 

“If I could tell every organisation to stop doing one thing to protect trust, it would be this: stop treating security as a compliance checkbox rather than a cultural cornerstone. 

“The ‘check-the-box’ mentality creates a dangerous illusion of security while undermining the very trust it's meant to build. Security must be built into the organisational DNA, not bolted-on as an afterthought.” 

The value of community in cybersecurity 

Around every corner, cybersecurity professionals face new and evolving challenges. Lakshmi noted that the biggest shift in her own perspective on security over the years “has been recognising that perfect security is a myth – but perfect commitment to security isn't. Early in my career, I chased the dream of impenetrable systems.” 

“Now, I understand that security is about resilience, adaptability and continuous improvement. It's not about building higher walls; it's about building smarter ones.” 

And events like Black Hat MEA are invaluable for cybersecurity professionals who are working to establish clear strategies for rebuilding trust after a rupture. 

Gathering under one roof is a powerful way to “remind us that security isn’t a solo sport,” Lakshmi said; “it’s a team effort.” 

“These gatherings provide more than just knowledge exchange; they create a community of trust among security professionals. In an industry where threats evolve daily, this collective intelligence and shared experience become our greatest assets.” 

“As we navigate the complex relationship between trust and security, one truth remains constant: trust, once established, must be continuously earned. It's not a destination but a journey, one that requires vigilance, commitment, and above all, authenticity.” 

So the future of security lies in finding and developing ways to strengthen both trust and protection simultaneously. “After all, in a world of increasing digital interdependence, trust might just be the most powerful security tool we have.” 

Thanks to Lakshmi Hanspal at Silicon Valley CISO Investments.

Join us at Black Hat MEA 2025 to learn directly from the leading minds in cybersecurity.